| Department | Important Numbers |
|---|---|
| Member Service Assistance Monday – Friday, 6:00 am – 8:00 pm | (866) 459-2345 |
| Touch Tone Teller | (866) 459-2345, Option 1 or (833) 406-0544 |
| Member Service Hours (Branch Hours) | Member Service Hours |
|---|---|
| Monday – Friday | 9 am to 5 pm |
24/7 Support on Cards (After-hours)
| VISA Debit and Credit Card | Phone Number |
|---|---|
| Card Activation & PIN Change *Calls must be made from the phone number we have on file. | (866) 762-0558 |
| Fraud Notification | (888) 241-2440 |
| Lost or Stolen | (800) 754-4128 |
Remember, you can always use the Mobile App to Lock/Unlock your card to prevent unauthorized use.
If you are unable to resolve your issue with a service representative or manager, you can escalate your complaint to the Supervisory Committee. To do so, you can send an email to SupervisoryCommittee@SchoolsFCU.org or mail a letter to:
Schools Federal Credit Union | Attn: Supervisory Committee
20101 Hamilton Ave # 150
Torrance, CA 90502
The Supervisory Committee consists of members selected by the Board of Directors responsible for overseeing the credit union’s operations and ensuring that it operates in accordance with laws and regulations.